Shipping policy
At Cosy Tail, we aim to make every delivery smooth and worry-free — so you and your pets can simply look forward to the joy of unboxing. 🐾
We carefully pack each order and do our best to ensure your items arrive safely and on time.
Processing Time
All orders are processed within 1–3 business days after payment is received.
You will receive a confirmation email once your order has been shipped.
Shipping Time
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UK & Europe: 10–14 business days
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Other regions: 10–20 business days
(Delivery times may vary depending on destination and customs clearance.)
Since our products are shipped from our overseas warehouse, delivery may take slightly longer than local shipping — but we make sure every order is handled with care and delivered securely.
Shipping Fees
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Free shipping on orders over £50
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Small items: £2.99
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Large items: £4.99
💡 If your order includes a large item, you will only be charged the large item shipping fee — small item shipping fees will be waived automatically.
Shipping discounts and free shipping offers can be combined with other promotions.
Order Tracking
Once your order has shipped, you will receive a tracking number via email, so you can follow your package every step of the way.
Delays
Please note that delivery times may be affected by public holidays, customs checks, or unforeseen circumstances.
We’ll always do our best to keep you updated on your order’s progress.
Questions?
If you have any issues with your delivery, please contact us at info@cosytail.com and we’ll be happy to help.